Refunds and cancellations

Last updated 2 October 2026

Our cards are digital and are delivered the moment payment is confirmed, so you see exactly what you are buying in the live preview first.

When we refund

• You paid but didn't receive your card link, and we can't deliver it — full refund.
• You were charged twice for the same card — the duplicate is refunded in full.
• The card doesn't work because of a fault on our side that we can't fix within 48 hours — full refund.

Write to us within 7 days of purchase. Approved refunds go back to the original payment method within 5–7 working days.

Corrections instead of refunds

Spotted a typo, a wrong date or a venue change after buying? Contact us and we'll correct the card for free within 30 days of purchase. Changing a card to a different occasion or person counts as a new card.

Cancellations

Because delivery is instant, an order can't be cancelled once the card has been delivered.

Contact

For refunds or corrections, email popupcards.business@gmail.com with your card link or order reference.